Shipping & Returns

SHIPPING POLICY

Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 2 and some may take up to 7.

Shipment Locations

3.1. Domestic and International

Oz Smart Stuff ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at
hello@purasociety.com.

Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you.

Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Express Shipping

The order will arrive within 3 business days.
Express Shipping costs 15.

(b) Standard Shipping

The order will arrive within 7 business days.
Standard Shipping costs 10.

Tracking Options

Oz Smart Stuff aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic Only

All orders delivered within Australia automatically have tracking.

International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia is subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Oz Smart Stuff is not responsible for any possible customs and taxes applied to your order. We have no
control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer.

You agree that you are responsible for any duty, taxes, and custom
requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

Damages

If there is any damage to the packaging on delivery, contact us immediately at hello@purasociety.com.

Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception.

We’ve found that more often than not, the package is either in the building or with a neighbour. Oz Smart Stuff politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your
order, please contact us at hello@purasociety.com to report missing or lost packages.

Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page https://purasociety.com/about-us/faq, or contact us at hello@purasociety.com.

RETURN POLICY

Last updated January 04, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns Process

To return an item, please email customer service at hello@purasociety.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Oz Smart Stuff
Attn: Returns
RMA #
15 Walkers Rd
Mount Eliza, Victoria
3090 Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note • A 15% restocking fee will be charged for all returns.

Questions

If you have any questions concerning our return policy, please contact us at:

+61 3 8820 5632
hello@purasociety.com